How to Pick-Up
We are grateful for your support, and we kindly ask for your patience on pick-up day. We are fully committed to serving you!
You can pick-up on Sundays only between 9:00 AM - 11:00 AM.
If you have any questions, don’t hesitate to contact us at email@example.com.
at the Open-Air Market!
Pick up at the Info Booth (orange box) or drive up to the cones indicated, and we'll bring your order to you.
PLEASE do not use the area to park, for the cones are set up only for "drive-thru" pick-ups.
There is ample parking is available on the street.
We will open for pick-up starting on Sunday at 9 A.M.
We will close PROMPTLY at 11:00 AM.
There will be no delivery options / alternate pick-up time if you do not pickup your order.
I forgot to pick up my order! What happens now?
Any orders that are not claimed are donated.
We cannot credit or refund the value of unclaimed orders. Thank you for understanding!
You can park on the streets. Please do not utilize the area designated for "drive-thru" pick-up for parking.
To ensure we are following all CDC guidelines, we ask:
- If you are sick, we insist you have a friend pick up your items for you. You may forward your email confirmation to someone to pick the items up for you.
- Check out UTMB has resources available on what COVID-19 is, how to control the spread and more on their website here: https://www.utmb.edu/covid-19
We're happy to help!
Read over our commonly asked questions below! If you can't find the answer please contact us at firstname.lastname@example.org.
There's nothing on the store. What's going on?
We close the store promptly at 5:00 PM on Fridays. All the items are removed from the store, so our vendors can prepare for Sunday's pickup.
On Tuesdays at 10:00 AM, we replenish the store with new inventory provided by our vendors.
Can I be updated when the store will open?
Absolutely! You can sign up for our newsletter online here.
How do I use my SNAP card?
Easy! Find out more here.
What if I can't pick up?
A friend can pick up for you! Forward your order confirmation to them.
At pick-up, they can show the order confirmation to our volunteer.
I am missing an item/received a different item/item was less than stellar. What do I do?
Oh no! Please fill out this form and someone will get back to you asap.